Customer Service Specialist
Reports To: General Manager
Summary of Essential Function:
This administrative support role will cover various aspects of different functions as they relate to the dealership. This job first and foremost will be to cover the Reception Desk and be the first person our customer interacts with. Secondly this job will be to support the Assistant Controller / Management Team and complete many different Administrative and Customer Related tasks as required.
Major Duties:
- Answering phone at Reception & checking phone regularly for messages
- Take service and parts payments
- Balance Cash daily
- Organize Dealer Trades
- Filing as required
- Assist in the planning of Dealership Events
- Clean coffee area, stock up coffee and supplies as needed
- Take care of mail (incoming and outgoing)
- Complete PO’s for Gas Dispensing
- Assist with Social Media Postings
- Ordering Office Supplies
- Preparing Envelopes for Couriers
- Stocking in Vehicles
- Assist with drivers pay
- Assist with licensing
- Any other duties as required by the Regional Group Controller
- Any other duties as required by Management
Minimum Requirements:
- Minimum of 1-2 years administrative experience required.
- Automotive experience an asset.
- Post-secondary is required
- Must be team oriented with a positive attitude.
- Organization, Prioritizing, Multitasking, and Interpersonal Skills.
- Initiative & Problem-solving Abilities.
- Strong computer skills; experience with MS Office and social media platforms is considered an asset.
Why Work for UpAuto Group:
A competitive benefits and compensation plan.
A leadership team that believes personal growth, mentorship, ongoing training and support.
UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders.
A culture of inclusivity where every individual's unique perspective is valued and respected.
We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.
UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.
We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.
